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On the Block Alright… OF DISAPPOINTMENT!
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Booked The High Tea experience as an early Mother’s Day gift, and was beyond disappointed. The booking was made for 3 people at 2pm. Of course this was pre-purchased online. Not a single staff member checked in on our table for a good 25 mins till they were called over. Food was less than average and beyond late. Orders were mixed up more than once. Staff were negligent to not only our table but the the table next to us. For 65$ per person, you’d expect a little more from all angles of what is supposed to be a city experience. Upon leaving I spoke to a staff member who didn’t even care. The shoe box store we were in catered to way too many people whether it’s pre or post COVID. There was simply no room to move. In short, Over staffed-under qualified.
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Not Hopetoun Tea Rooms
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We thought this was Hopetoun Tea Rooms based on the sign underneath the front window. Very cramped inside with little room to move. We were seated in a corner and it was very difficult to attract the attention of staff to take our order. Cakes were delicious. Coffee good. Expensive.
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The love affair is over
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Unfortunately these Tea Rooms deliciousness that appears in the window doesn’t translate to the tasting. While the surroundings are lovely and the front window is simply divine, I have to say my disappointment with the scones cream, and jam were a let down. Someone needs to teach the pastry chef how to make fluffy scone that melts in your mouth. These Tea Rooms 1892 scones were AWFUL. They were not fresh and resembled Little Rock cakes rather than scones and the jam tasted as it if came out of a supermarket jar. On the day we were there the Barista was in training. Hire someone experienced who knows how to handle a crowd. I’ve been going to the Hopetoun Tea Rooms for years, when they used to be there. The love affair is over with the Block Arcade and the attempt to copy the Hopetoun Tea Rooms and I shan’t be going back. I will visit the Hopetoun Tea Rooms when open in Bourke Street
If the Barista is on a training course.Perhaps the owners could go on one to become Honest. Ethical. Business People and decent human beings .
I’m not sure that the owners of TeaRooms 1892 know the meanings of any of those words.
Are you opening another tea room somewhere else
Dear Angela, thank you for asking. The Hopetoun Tea Rooms est. 1892 are reopening later this year at 421 Bourke st. Melbourne. Announcements will be made in coming weeks via social media.
and are you still going to own it
Unfortunately I don’t own it any more, but it’s still holds a special place in my heart. I will be supporting the new owner in any way I can. ♥️
as will my daughter Lucy Catherine and I!!! Can’t wait!!
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Disguisting Attitude from Staff
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Very rude staff,and discriminative behaviour. Worst experience in Melbourne.
For such not so fancy place in heart of Melbourne, their customers service is a minus 10 -10/10. The Hopetoun Tea Rooms sign has been left in the shop windows, and should be removed as the Hopetoun Tea Rooms it is not, as they have moved to a new location, which I will now make sure I visit. I feel I have been ripped off by this attempt of imitation.
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Hopetoun it is Not!
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The new owners need to remove the sign below their front window.
Hopetoun Tea Rooms has moved and reopening in Bourke street.
People need to know that it is no longer Hopetoun Tea Rooms, it is called The Tea Rooms 1892.
Let me tell you the difference,
standards and quality have dropped.
Make sure you check the itemised bill befote you pay, better still make sure you ask, not sure what it costs.
You’ll be surprised.
Other reviewers have put their review of this place on the Hopetoun Tea Room site.
This was disappointing.
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“Disinterested staff ruin a lovely setting.”
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Disinterested staff ruin a lovely setting. The customers seem invisible. I waited at the front door and was finally approached by a staff member who had walked past me earlier. After seated and waiting for my wife, I ordered a coffee. The arrival of my wife generated no interest by the staff as time passed and despite attempts to make eye contact with the waitress I needed to raise my voice to get her interest. The sandwiches ordered were just ok.
We will not return.
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“Disappointing and not the same Hopetoun tea rooms…different business”
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We have been visiting the Hopetoun tea rooms for many years and on,y found out recently that Tea Rooms 1892 have been trying to copy the original Tea rooms in The Block Arcade. Our lunch was disappointing. The chicken sandwiches were dry, which is unacceptable for the price. Pot of expensive tea tasted like dishwater and we had to ask for more tea leaves. Water arrived after we almost finished our dry sandwiches. There was only one waitress on duty and the cafe was full….probably a poor effort to save on staffing costs. She was polite but clearly could not manage on her own. I regret posting this onto the Hopetoun tea rooms page, which has been relocated to Bourke Street and opening soon. Tea rooms 1892 need to remove the deceptive signage which leads customers to believe that this is the original cafe! I am so glad that the original owner notified me that this is not the same Hopetoun Tea Room, which always provided the best food, cakes, coffee and service!
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Cannot get it Right!.
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I got a takeaway of 2 cakes; I didn’t realised until I was home and opened the box and found that my order was wrong; I don’t know how they can get things so wrong on such a quiet day, they will never cope if things get back to normal; really very disappointed with the quality of the cheesecake too which tastes like an overly sweet slice of gelatine. If I want cakes that look great in a window but taste rubbish I would go to Ackland street but now we have the same in the city. Like a lot of so called iconic venues, this one is trading on its former reputation as being Hopetoun Tea Rooms , time to move on and await for the original Hopetoun Tea Rooms to open.
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Not A Great Experience
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After visiting Hopetoun tea rooms for over 20 years, we decided to give the new owners a go. It kind of looked the same, but that’s where it ended. Dirty tables in the middle of the arcade for over half an hour were left as no one bothered to clean them and very rude staff. Finally, after waiting for twenty minutes to get a table (despite the dirty tables sitting there) we decided to do takeaway. We purchased a packet of earl grey tea and two cakes. When we got home we discovered we had been given English breakfast tea and two stale inedible cakes at a cost of $48. Please don’t bother with this fake version of what was there before and find another tea room.
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Tea Rooms 1892 IS NOT HOPETOUN TEA ROOMS.
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They are in the same location as Hopetoun operated for many many years and due to heritage listing the name Hopetoun is still on the facade.
The interior is the same as previously owned however that is where any similarities end.
Unfortunately this business is trading on the coat tails of the previous owners and give very strong impressions it is the same business even down to the Menu with the history of the Tea Rooms.
I have been coming here for decades and to say the owners of Tea Rooms of 1892 give anything in service and quality of previous owners is laughable.
I should have known there was a big difference when I was the only person in line for a table at 12.00pm. I waited for approx 7 minutes to be acknowledged and finally was guided by an unfriendly staff member to a table in the Arcade and then told I needed to pay and place my order inside.
Surely in these times, an order can be taken and paid for at the table with portable Eftpos Machines.The Block Arcade is a popular place for people
perusing the shops and beautiful arcade. Eating food in the middle of the arcade was not preferable for my little group, particular in Covid times.
We declined the table.
As we had been coming here for many decades we decided to try again a day later. Again no lines. We ordered and waited AND waited. Finally after about 30 mins our cakes came out, no tea or the sandwiches we had ordered. Eventually we received the tea but no sandwiches. As we were preparing to leave, the waitress came near our table and we explained we had’nt received the sandwiches. She just didn’t seem to understand that we had not been served all our order and could not wait any longer. The people next to us were also having the same problem and waited for well over 30 mins to get their order
The quality of the food is poor. Cakes look nice in the window but are not fresh and cream is not real cream. The service is terrible and attitude from staff is they don’t really care or know what they are doing.
After many decades and 4 generations later we will not go back to Tea Rooms 1892. We are looking forward to Hopetoun Tea Rooms to open in new premises soon and are confident the quality and service will be the same as their name is known for.
Terrible disappointing Tea Rooms 1892 and the standard, service and quality of food is no where near comparison to Hopetoun
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What Really Happened?
Hey Kelly, The First Thing I want To Say here Is That You Have Maintained Your Dignity Here with This Protracted Saga!
I have Read every post as no doubt everyone has and The Underlying Fact That Cannot Be Disputed That All of Melbourne is With You!!
How Does That Make You Feel????
To let you know I have Come Across A Lot of Very Well To do Society of Melbourne and Interstate and Overseas And What You Possess if A Real Gift That is Bestowed only on A Chosen Few, To Know When You Walk in The Door and Start Work Your Work Colleagues Have So Much Respect For You as Well as The Many People That Have Graced The Block Arcade Premises and Now Your New Home in Bourke St. The Name Houpetoun Tea Rooms is A Very Big Part of Melbourne That Is Held in High Regard! Kelly You Have Got What it Takes!!
” The Right Stuff “
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Correction, read Hopetoun Tearooms response – venue we visited was in The Block Arcade where Hoptoun Tearooms USED TO BE, this is no longer Hopetoun Tearooms. What a farce that another business is masquerading as Hoptoun Tearooms.
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Oh no, what has happened to the Hopetoun Tea Rooms? My partner and I visited on 4th March 2022 for a cuppa and snack and it was incredibly disappointing.
It wasn’t too busy, plenty of spare tables and there seemed to be plenty of staff on. All staff were very friendly. BUT:
– My partner ordered scones with jam.and cream and a cup of tea. Beautiful scones arrived but no cutlery or serviette which we had to ask for. She also had to ask for milk for her tea.
– I ordered Brioche de Raisin (imagining a delicious french buttery pastry thing😋) and a long black coffee. I received instead 2 pieces of raisin toast (might as well as been supermarket bought, nothing fancy), no butter, no cutlery or serviette and no coffee. I asked for butter thinking a knife would also come with that but my expectations were too high. Butter came but no knife. Finally that came. My partner was onto her 2nd cup of tea and no sign of my coffee yet, so I reminded the waitress – she was very apologetic and said it wouldnt be long. It never came.
When I went to pay the bill, there was a charge for the coffee which I had removed.
Is there hope for the Hoptoun Tearooms. Yes! It’s a great place and staff were very friendly. But obviously someone doesn’t know what they’re doing here and some simple procedures need to be put in place.
As for my delicious brioche that morphed into raisin toast, give me a break that’s ridiculous. Call it raisin toast or take it off the menu. I never would have ordered it.
He offered us $500,000 to keep quiet
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He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿
He offered us $500,000 to keep quiet
👿